Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Prerequisites
- A verified account – complete identity verification (KYC) before requesting a withdrawal.
- Accepted payment method – ensure your chosen method supports withdrawals (not just deposits).
- Met wagering requirements – if you used a bonus, fulfill the playthrough conditions first.
- Minimum withdrawal amount – check the casino’s minimum threshold (commonly €10–€20).
- Sufficient balance – account balance must cover the withdrawal plus any pending bets.
- No active bonuses – cancel any active bonuses if you want to withdraw without restrictions.
Step-by-Step Sign-Up
- Visit the official website and click “Register” or “Sign Up”.
- Fill in your email, username, password, and personal details (name, date of birth, address).
- Select your preferred currency and agree to the terms and conditions.
- Verify your email by clicking the link sent to your inbox.
- Complete the identity verification process by uploading a valid ID and proof of address.
- Set up two-factor authentication (2FA) for enhanced security.
- Make your first deposit using a supported payment method to activate the account.
Calculating Your Bonus
For example, assume a 100% first deposit bonus up to €200 with a 30x wagering requirement on the deposit plus bonus amount. You deposit €100. The bonus awarded is €100, giving you a total balance of €200. The wagering requirement is calculated as: (Deposit + Bonus) × Wagering Multiplier = (€100 + €100) × 30 = €6,000. You must wager €6,000 before you can withdraw any winnings from the bonus. If the game contribution varies (e.g., slots 100%, table games 10%), the effective playthrough changes. For instance, if you play slots at 100% contribution, each €1 bet counts fully; if you play blackjack at 10%, you need to bet €10 to contribute €1 toward the requirement. Always check the game weighting in the bonus terms.
Deposits & Withdrawals
When you are ready to make your first deposit, head over to Space XY and log in. The cashier offers several options: credit/debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller), prepaid vouchers (Paysafecard), and cryptocurrencies (Bitcoin, Ethereum). Deposit limits typically range from €10 to €5,000 per transaction, and most methods process instantly. For withdrawals, e-wallets are fastest (24–48 hours), while bank transfers and credit cards may take 3–5 business days. Some methods require a minimum withdrawal of €20. The casino may charge a fee for certain payout methods; check the banking page.
Security Overview
The platform employs 128-bit SSL encryption to protect all data transmissions. Two-factor authentication is available and strongly recommended. The casino holds a Curacao eGaming license, meaning it must adhere to anti-money laundering (AML) and know-your-customer (KYC) regulations. Important: Winnings from Curacao-licensed casinos may be subject to local income tax, unlike EU-licensed operators. You should consult a tax professional. The site also features responsible gaming tools such as deposit limits, self-exclusion, and reality checks.
Support Guide
- Scenario 1 – Forgotten password: Click “Forgot Password” on the login page, enter your email, and follow the reset link. Check spam if it doesn’t arrive.
- Scenario 2 – Withdrawal pending too long: Contact support via live chat if your withdrawal exceeds the stated processing time (e.g., 48 hours for e-wallets). Provide your account ID and transaction reference.
- Scenario 3 – Bonus not credited after deposit: Ensure you used the correct bonus code and that the deposit qualifies. Take a screenshot of the deposit confirmation and send it to support.
- Scenario 4 – Identity verification failed: Upload a clear, unexpired government-issued ID and a recent utility bill (within 3 months). Make sure the name and address match your account.
- Scenario 5 – Payment method declined: Try an alternative method or contact your bank to confirm the transaction is allowed. The casino may restrict certain countries from using specific methods.
Common Questions
How long does a withdrawal take?
E-wallet withdrawals typically process within 24–48 hours, credit cards and bank transfers take 3–5 business days, and cryptocurrencies can be completed in under 24 hours.
What is the minimum withdrawal amount?
The minimum withdrawal is usually €20 for most methods, though some e-wallets allow €10. Check the cashier page for exact limits.
Are there any withdrawal fees?
The casino does not charge fees for most methods, but third-party payment providers may impose a small fee. Some methods like bank transfers may have a fixed fee (e.g., €2–€5).
Can I withdraw if I have an active bonus?
No, you must complete the wagering requirements or forfeit the bonus before requesting a withdrawal. Any pending bets also prevent withdrawals.
Do I need to verify my identity before withdrawing?
Yes, the casino requires full KYC verification (ID, proof of address) before processing any withdrawal. This is a security measure.
Is this casino safe?
Yes, the platform uses SSL encryption, 2FA, and follows Curacao regulatory standards. However, always play responsibly and verify the license.
What happens if my withdrawal is rejected?
Check the reason in your account history – it may be due to unmet wagering requirements, incomplete verification, or a payment method issue. Correct the problem and resubmit.
Extra Tips
| Deposit Method | Deposit Speed | Withdrawal Speed | Note |
|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | Highly secure; may require card verification |
| Skrill/Neteller | Instant | 24–48 hours | Fastest withdrawal; no fees |
| Bitcoin | 1–2 confirmations | Under 24 hours | Anonymous and low fees |
| Bank Transfer | 1–2 business days | 3–7 business days | High limits but slower |
Following these steps ensures a smooth experience. Always read the terms for your chosen payment method and bonus offer. Stay informed, play responsibly, and enjoy your time at the casino.
