Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you’re a new player or experienced, understanding the withdrawal process saves time and frustration. From verification to payment methods, we cover every step.
Prerequisites
- Completed account registration and email verification.
- Full identity verification (KYC): upload a valid ID, proof of address, and possibly a selfie.
- No active bonus with wagering requirements that could affect withdrawal eligibility.
- Sufficient cleared balance (deposits + winnings, minus any bonuses).
- Chosen a withdrawal method that matches your deposit method where possible.
- Checked the casino’s withdrawal limits and processing times.
Registration
- Visit the official Lolajack website and click ‘Register’.
- Fill in your personal details: name, date of birth, email, phone number, and address. Ensure accuracy to avoid verification issues.
- Create a username and a strong password. Enable two-factor authentication if available.
- Select your preferred currency and accept the terms and conditions.
- Confirm your email by clicking the link sent to your inbox.
- Log in and complete your profile by adding any missing information.
Bonus Math
Understanding wagering requirements is crucial. Example: You deposit $100 and claim a 100% match bonus up to $200. Your total balance is $200 ($100 deposit + $100 bonus). The wagering requirement is 35x the bonus amount, so you must wager $100 × 35 = $3,500 before you can withdraw any winnings from the bonus. If the wagering requirement is 35x (deposit + bonus), then it’s ($100+$100)×35 = $7,000. Some games contribute differently: slots usually 100%, table games 10-20%, and live dealer may contribute 0%. After meeting the requirement, your bonus funds become real cash, but maximum cashout limits may apply (e.g., 10x bonus). Always check the bonus terms.
Payment Methods
| Method | Deposit Time | Withdrawal Time | Withdrawal Fee |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | Free |
| Skrill | Instant | Up to 24 hours | Free |
| Neteller | Instant | Up to 24 hours | Free |
| Bank Transfer | 1–3 business days | 3–7 business days | Usually free |
| Cryptocurrency (BTC, ETH) | Instant | Up to 1 hour | Network fee |
Note: Withdrawal times vary based on verification status and the casino’s processing schedule. Always use the same method for deposits and withdrawals if possible to avoid extra verification.
Is It Safe?
The casino holds a Curacao eGaming license, which provides a basic level of regulation. However, players from EU/Nordic countries should be aware that winnings from Curacao-licensed casinos may be subject to local income tax, unlike those from MGA or local licenses. The site uses SSL encryption to protect your data, and games are tested by independent auditors such as eCOGRA for fair RNG. Overall, it is safe for casual play, but always gamble responsibly.
Common Problems & Fixes
- Verification delays: Submit high-quality, clear documents. Avoid using filters or screenshots. Contact support if not verified within 48 hours.
- Withdrawal rejected: Check if you have pending wagering requirements or if the withdrawal exceeds daily/monthly limits. Reduce the amount or cancel any active bonuses.
- Bonus not credited: Ensure you entered the correct bonus code during deposit. Check the bonus terms for minimum deposit amounts.
- Game not contributing to wagering: Only slots typically count 100%. Play the correct games specified in the bonus terms.
- Session timeouts: Log out and clear your browser cache. Use a stable internet connection and avoid VPNs.
- Currency conversion errors: Always deposit in the same currency as your account to avoid exchange rate losses.
Worth Knowing
Responsible gambling tools are available to help you stay in control. You can set deposit limits (daily, weekly, monthly) in your account settings. Session time reminders alert you after a set period of play. Self-exclusion options allow you to block access for a chosen duration or permanently. These tools are easy to activate and can be adjusted with a cooling-off period. If you feel your gambling is becoming problematic, use these features immediately or contact support for assistance.
Players Ask
What documents are needed for verification?
You typically need a valid government-issued ID (passport, driver’s license), a recent utility bill or bank statement for address proof, and sometimes a selfie holding your ID.
How long do withdrawals usually take?
E-wallets like Skrill and Neteller process within 24 hours, credit/debit cards take 2–5 business days, and bank transfers may take 3–7 business days.
Can I withdraw before meeting wagering requirements?
No, any withdrawal attempt while a bonus is active will forfeit the bonus and any associated winnings. Always complete wagering first.
Is there a maximum withdrawal limit?
Yes, most casinos have daily, weekly, or monthly limits (e.g., $2,000 per day, $10,000 per week). Check the terms and conditions for exact figures.
What if my withdrawal is stuck on ‘pending’?
Pending status usually means the casino is reviewing your request. If it exceeds the stated processing time (typically 48 hours), contact customer support.
Do I have to pay taxes on my winnings?
Tax liability depends on your country of residence. For players in the EU or Nordic region, winnings from Curacao-licensed casinos may be taxable. Consult a local tax advisor.
Can I cancel a withdrawal?
Yes, as long as it is still pending and not yet processed. Go to the withdrawal section and click ‘Cancel’ or contact support.
Why was my withdrawal rejected?
Common reasons: unmet wagering requirements, using a different payment method than deposit, exceeding limits, or incomplete verification. Check your account or contact support.
What payment methods are available for withdrawals?
Most methods used for deposits are also available for withdrawals, including Visa, Mastercard, Skrill, Neteller, bank transfer, and cryptocurrencies.
Mastering the withdrawal process ensures you enjoy your winnings without unnecessary delays. Always read the terms, complete verification early, and choose the fastest payout method for your needs.