Many players have questions about Highroller casino before they deposit their first euro — here are the honest answers. This guide walks you through every step, from registration to withdrawals, with clear calculations and practical tips.
Prerequisites
- You must be at least 18 years old (or legal gambling age in your country).
- A valid email address and phone number for account verification.
- Identification documents (passport or driver’s license) for KYC checks.
- A stable internet connection and a modern browser or mobile device.
- Accepted payment methods: Visa, Mastercard, Skrill, Neteller, bank transfer, and cryptocurrencies.
- Understanding that winnings from a Curacao-licensed casino may be subject to local income tax — always check your local laws.
Registration
- Visit the Highroller casino website using a secure connection. Click “Sign Up” or “Register”.
- Fill in your personal details: full name, date of birth, email, and phone number. Use the exact information as on your ID.
- Create a strong password (at least 8 characters with letters, numbers, and symbols).
- Select your preferred currency and accept the terms and conditions.
- Confirm your email by clicking the link sent to your inbox.
- Complete the phone verification by entering the SMS code.
- Optional but recommended: enable two-factor authentication (2FA) in account settings for extra security.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before you can withdraw winnings. For example, if you receive a 100% bonus up to €100 with a 35x wagering requirement, the calculation is:
Important: Always check the wagering contribution of different games. Slots typically contribute 100%, while table games may contribute only 10% or less.
Example calculation: Bonus = €100, Wagering requirement = 35x. Total amount to wager = €100 × 35 = €3,500. If you play a slot with 96% RTP, the expected loss on €3,500 wagered is €3,500 × (1 – 0.96) = €140. That means you are likely to lose more than the bonus amount before meeting the requirement. Choose bonuses with lower wagering (e.g., 20x) and contribute fully from slots.
Formula: Wagering Amount = Bonus × Wagering Multiplier. Expected loss = Wagering Amount × (1 – RTP). Always simulate with different RTP values to understand risk.
Deposits & Withdrawals
Deposits are instant and free for most methods. Minimum deposit is usually €10 or equivalent. Withdrawals are processed after KYC verification and may take 24-72 hours for e-wallets, 3-7 days for bank transfers. Crypto withdrawals are typically the fastest. Note: Some payment methods may have fees; check the cashier page before confirming.
To withdraw, go to the cashier, select “Withdraw”, choose your method, enter the amount, and confirm. The first withdrawal may require submitting documents for identity verification. Always withdraw to the same source as your deposit to avoid delays.
Safety & Licensing
Highroller casino operates under a Curacao eGaming license. This means the casino follows basic security standards, but it is not as strict as MGA or UKGC licenses. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in many countries — you are responsible for reporting your gambling income. The site uses SSL encryption (128-bit) to protect your data. Third-party auditing of RNG is done by iTech Labs. Still, always practice responsible gambling: set deposit limits, take breaks, and never chase losses.
Fix It Fast
- Issue: Login fails — Clear your browser cache, try a different browser, or reset your password via email.
- Issue: Withdrawal pending — Check if you have submitted all KYC documents. If everything is in order, contact support via live chat.
- Issue: Bonus not credited — Ensure you entered the bonus code correctly and meet the minimum deposit amount. Contact support if the issue persists.
- Issue: Game not loading — Update your browser, enable JavaScript, or try switching to HTML5 mode.
- Issue: Responsible gambling tools — Access via account settings to set deposit limits, timeouts, or self-exclusion.
Worth Knowing
Deposit and withdrawal speeds vary significantly. Below is a comparison table.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | 24–48 hours |
| Credit/Debit Cards | Instant | 3–5 business days |
| Cryptocurrency (Bitcoin) | Instant (once confirmed) | Within 24 hours |
| Bank Transfer | 1–3 days | 5–7 business days |
Learn more about the process in this video guide.
Common Questions
How long does KYC verification take?
Usually 24–48 hours, but it can take longer if documents are unclear. Submit high-quality scans and ensure your name matches your account.
Are there any fees for deposits or withdrawals?
Deposits are free. Withdrawals may have a fee depending on the method — check the cashier page for details. Cryptocurrency withdrawals generally have minimal network fees.
Can I play on my mobile phone?
Yes, the casino has a mobile-optimized website that works on all smartphones and tablets. You can also add it to your home screen as a progressive web app (PWA) for faster access.
What happens to my winnings if I cancel a bonus?
If you cancel a bonus before meeting wagering requirements, you forfeit the bonus and any winnings generated from it. Your original deposit remains available for withdrawal.
Do I need to verify my account before withdrawing?
Yes, the casino requires full KYC verification before the first withdrawal. This includes proof of identity, address, and payment method.
How can I set deposit limits?
Go to your account settings, find the responsible gambling section, and set daily, weekly, or monthly deposit limits. These can be changed but not removed until a cool-off period ends.
Is Highroller casino safe?
Yes, it uses SSL encryption and is licensed by Curacao eGaming. However, the level of player protection is lower than EU-licensed casinos. Always gamble responsibly.
What games contribute most to wagering requirements?
Slots contribute 100%. Table games and live dealer games contribute only 10–20%. Check the bonus terms for exact percentages.
Closing: This guide has covered the essential steps to get started at the casino. Always read the terms carefully, manage your bankroll, and enjoy the games responsibly. Good luck!