Whether you are a first-time visitor or returning to Space XY, this guide covers the essential features you need to know.
Before You Start
- Ensure you are of legal gambling age in your jurisdiction (typically 18 or 21).
- Have a valid email address and phone number for account verification.
- Prepare a government-issued ID (passport, driver’s license) for KYC checks.
- Choose a payment method you are comfortable with – credit/debit cards, e-wallets, or bank transfers.
- Set a budget for your gaming session and stick to it.
- Understand that gambling is for entertainment – never chase losses.
Registration
- Click the ‘Sign Up’ or ‘Register’ button on the homepage.
- Fill in your personal details: full name, date of birth, email, and contact number.
- Create a strong username and password (mix of letters, numbers, and symbols).
- Select your preferred currency and agree to the terms and conditions.
- Submit the form and check your email for a verification link – click it to activate your account.
- Log in and complete your profile – you may be asked to upload ID documents for verification before your first withdrawal.
How Wagering Works
Wagering requirements (also called playthrough) determine how many times you must bet the bonus amount before you can withdraw winnings. For example, if you deposit $100 and receive a 100% bonus worth $100, with a 35x wagering requirement on the bonus amount, the calculation is:
Important: The formula is: Wagering Requirement = Bonus Amount × Wagering Multiplier.
For our example: $100 (bonus) × 35 = $3,500. You must place bets totaling $3,500 before any winnings from the bonus become withdrawable. If the wagering applies to the bonus + deposit, the calculation becomes: ($100 deposit + $100 bonus) × 35 = $7,000. Always check the terms to see which version applies. Games contribute differently – slots often contribute 100%, while table games may contribute only 10% or less. To maximize your progress, focus on high-contribution games.
Licence & Player Protection
This casino operates under a Curacao eGaming license (license number is displayed at the footer). While Curacao license ensures basic compliance, Note: Winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence – unlike MGA-licensed casinos where winnings are often tax-free. Always consult a tax advisor. The platform uses SSL encryption to protect your data and offers responsible gambling tools (deposit limits, self-exclusion) under its license obligations.
Payment Methods
| Method | Min Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | $20 | 3–5 business days | None |
| Skrill | $10 | 24 hours | None |
| Neteller | $10 | 24 hours | None |
| Bank Transfer | $50 | 5–7 business days | May apply |
| Cryptocurrency (BTC) | $20 | Within 12 hours | Network fee |
All withdrawals are subject to identity verification. The first withdrawal may take longer due to KYC checks.
Support Guide
Here are common scenarios and how to resolve them:
- Login issue: Click ‘Forgot Password’ to reset your credentials. If that fails, contact live chat.
- Forgotten password: Use the email recovery link or contact support to verify identity and reset.
- Withdrawal pending: Check if you have met wagering requirements and uploaded documents. Pending status can last up to 48 hours.
- Game not loading: Clear browser cache, disable ad-blockers, or try a different browser. If persists, check server status.
- Bonus not credited: Ensure you entered the bonus code (if required) and that the deposit qualifies. Contact support with your transaction ID.
- Account verification: Upload clear copies of your ID, proof of address (utility bill) and possibly payment method screenshot. Wait for approval (usually 24–72 hours).
Support is available 24/7 via live chat and email at support@casino.com (typical response within 2 hours).
FAQ
How long does it take to verify my account?
Verification usually takes 24–72 hours after submitting all required documents.
Can I change my password?
Yes, go to account settings and select ‘Change Password’. You will need your current password.
What games can I play with bonus funds?
Bonuses are typically valid for slots, but restrictions apply to table games and live casino. Check the bonus terms.
Is there a mobile app?
The casino offers a mobile-optimized website that can be added to your home screen as a progressive web app (PWA). No download from app stores is needed.
How do I set a deposit limit?
You can set daily, weekly, or monthly deposit limits under the ‘Responsible Gambling’ section in your account.
Are my winnings taxed?
Taxation depends on your country of residence. Winnings from Curacao-licensed casinos may be subject to local income tax; consult a tax professional.
What currencies are accepted?
We accept USD, EUR, GBP, and several cryptocurrencies like Bitcoin and Ethereum.
Can I have multiple accounts?
No, only one account per person is allowed. Duplicate accounts lead to confiscation of funds.
Extra Tips
Responsible gambling is key to a positive experience. Use the following tools available in your account:
- Deposit limits: Cap your spending daily, weekly, or monthly.
- Session limits: Set a timer to remind you of playtime.
- Self-exclusion: Temporarily or permanently block access to your account.
- Reality checks: Receive pop-up reminders of your play time and losses.
If you feel your gambling is becoming problematic, contact organizations like GamCare or Gamblers Anonymous for support.
This guide covers the essentials to get started safely. Remember to play responsibly and enjoy the experience.